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Technology

Tesla's Musk says stress, overwork taking heavy toll

By The Associated Press
Aug 17, 2018 7:09 AM - Electric car maker Tesla's CEO Elon Musk admitted to The New York Times that stress is taking a heavy toll on him personally in what he calls an "excruciating" year.
5 tips for better customer service

By Geoffrey A. Fowler
Aug 16, 2018 7:18 AM - We asked industry insiders what they do to get better service. Here are their suggestions.
Online shopping is on the rise among kids. Here's how brands are courting them.

Abha Bhattarai
Aug 12, 2018 1:00 AM - Children and preteens are more connected to the internet than ever before, which means retailers are looking for new ways to market -- and sell -- directly to young shoppers on their phones, tablets and laptops.
Bitcoin speculators, not drug dealers, dominate crypto use now

Camila Russo
Aug 11, 2018 1:00 AM - The ratio of legal to illegal activity in bitcoin has flipped, according the U.S. Drug Enforcement Administration. But that doesn't mean criminals stopped using bitcoin.
Analysis: How Elon Musk's SpaceX may be model for Tesla going private

Miles Weiss
Aug 11, 2018 1:00 AM - For years SpaceX has run an internal stock market for employees and other shareholders, allowing it to remain closely held.
What to know about Samsung's new Note 9

Hayley Tsukayama
Aug 11, 2018 1:14 AM - Samsung is sticking to its tested formula for the Note 9, its newest high-end smartphone.
Samsung is making its own smart speaker -- the Galaxy Home

Hayley Tsukayama
Aug 11, 2018 1:07 AM - The Galaxy Home has a large, rounded body and sits on a tripod. The speaker will be able to pick up streams from a Galaxy phone and hand it off to the speaker.
Toddler's popsicle delivery marks milestone in drone delivery

Alan Levin
Aug 11, 2018 1:00 AM - Widespread deliveries are likely still years away and scores of issues -- ranging from ensuring drones won't be used in terrorism to creating a new low-level air-traffic system -- must be completed first.
AR start-up Magic Leap is finally selling something

Hayley Tsukayama
Aug 11, 2018 1:00 AM - Magic Leap One, the highly anticipated augmented-reality headset that overlays digital objects on the physical world, is available for now in only six locations: Chicago, Los Angeles, New York, Seattle, the San Francisco Bay area and Miami. Oh, and it will cost $2,295.
Want better customer service? Don't call. Text.

Geoffrey A. Fowler
Aug 11, 2018 1:10 AM - Many of us now spend more time communicating with family and friends over messaging apps than by voice. Why wouldn't we expect the same from companies?

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