To fight long lines, appointments will be required for new driver's licenses starting in September

  • The Schaumburg secretary of state's office is one of several suburban locations that will require appointments for driver's license renewals starting in September.

    The Schaumburg secretary of state's office is one of several suburban locations that will require appointments for driver's license renewals starting in September. Daily Herald file photo

 
 
Updated 8/2/2021 3:13 PM

Illinois Secretary of State Jesse White is promising changes that includes requiring appointments after continued long lines at facilities focused on driver's licenses and identification cards.

White said in a statement Friday that 16 facilities in the Chicago area will begin requiring an appointment to apply for or renew a driver's license and ID cards beginning next month. Road tests also will require an appointment.

 

Seniors, people with disabilities and pregnant women can still walk into those facilities without an appointment, White said.

Three facilities in Chicago, including the one at 5401 N. Elston Ave., will begin requiring appointments the first week of September.

Then the week of Sept. 7, several suburban facilities will also require appointments, including those in Schaumburg, Lombard, Des Plaines, Waukegan, Naperville, Aurora, Plano and Joliet.

The facilities in Lake Zurich and Woodstock, among others, have been taking appointments since early this year, and will continue to do so.

All the facilities are open Tuesday through Saturday.

Larger facilities in central and downstate Illinois also will move to scheduled appointments soon, but White's office would not provide a specific date.

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Some Secretary of State facilities will keep seeing people on a walk-in basis, including the central Chicago office inside the Thompson Center and rural facilities that serve smaller numbers of people.

White's office also plans to expand a program letting people renew their driver's license or ID card online, by phone or by mail through February. The office previously extended all expiration dates to Jan. 1.

People who are eligible will receive mailed letters with details about those options. White said his offices estimates this could mean 1 million people will not need to come into an office in person.

People must come into an office to get a first-time license, ID card or REAL ID. People older than 75 also are required to continue in-person visits when renewing a license.

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