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updated: 2/14/2018 8:42 AM

Lawsuit filed over L.L. Bean's 1-year limit on returns

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  • FILE - In this March 16, 2016, file photo, shoppers exit the L.L. Bean retail store in Freeport, Maine.   L.L. Bean is tightening its generous return policy by imposing a one-year limit on most returns to reduce abuse and fraud. Executives say returns of severely worn items have doubled over five years. Under the new policy announced Friday, Feb. 9, 2018, the company will accept returns for one year with a proof of purchase and will continue to replace products for manufacturing defects beyond that.

    FILE - In this March 16, 2016, file photo, shoppers exit the L.L. Bean retail store in Freeport, Maine. L.L. Bean is tightening its generous return policy by imposing a one-year limit on most returns to reduce abuse and fraud. Executives say returns of severely worn items have doubled over five years. Under the new policy announced Friday, Feb. 9, 2018, the company will accept returns for one year with a proof of purchase and will continue to replace products for manufacturing defects beyond that.
    Associated Press

 
 

CHICAGO -- An unhappy customer is suing L.L. Bean over its new return policy, claiming the company broke a vow to customers.

The lawsuit in federal court in Chicago contends customers bought items because of L.L. Bean's unlimited "satisfaction" guarantee. The lawsuit accuses L.L. Bean of breach of warranty.

The Maine-based retailer announced Friday it's imposing a one-year limit for most returns, because it says too many people are abusing the system.

Company spokeswoman Carolyn Beem said the lawsuit misrepresents the return policy. She said purchases made before Feb. 9, 2018, are not subject to the new policy as long as there's proof of purchase.

The plaintiff, Victor Bondi, is seeking class-action status for the lawsuit filed on Monday. The lawsuit seeks unspecified damages or an order that L.L. Bean honor the old warranty.

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